VMware Horizon 8: Troubleshooting Bootcamp («HTB8»)

1 Course Introduction

• Introductions and course logistics
• Course objectives

2 Overview of Virtual Desktop and Application Virtualization Troubleshooting

• Identify VMware Horizon architecture and supportability using VMware Documentation
• Apply systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems
• Identify the different approaches to take when a problem occurs and how to document them

3 Command-Line Tools and Backup Options

• Describe key Horizon Connection Server features that are available as CLI options with the vdmadmin command
• Identify and collect the log locations for each VMware Horizon component
• Describe the VMware Horizon backup and restore and its benefits
• Identify the Database reporting functionality and the steps to resolve inconsistencies

4 Troubleshooting Machines and Desktops

• Identify the information captured in the Help Desk Tool
• List the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools
• Identify procedures you can follow to diagnose and fix problems while creating and using Linux desktops

5 Horizon End User Performance and Optimization

• Discuss the VMware Logon Monitor requirements
• Describe the VMware Logon Monitor configuration
• List the VMware Logon Monitor metrics
• Identify the advantages of image optimization
• Explain how to optimize VMware Horizon Windows desktops

6 Troubleshooting Instant Clones

• Describe how instant clones are created
• Explain what gets logged when an instant clone is created
• Identify the keywords to look for in logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones

7 Troubleshooting Horizon Client

• Identify steps that you can follow to solve problems related to Windows Horizon Client
• Identify steps to solve problems related to Horizon Client for Linux
• Identify steps that you can follow to solve problems related to Horizon HTML Access
• Identify steps to solve problems related to Horizon Client for Mac

8 Troubleshooting Common Client Connection Issues

• Identify the key ports in the Horizon environment
• Discuss how to troubleshoot black screen problems

9 Troubleshooting Device Redirection

• List troubleshooting steps applicable to USB Redirection issue
• Discuss Nested RDSH Redirection

10 Troubleshooting Horizon Connection Server

• Identify general troubleshooting techniques for Horizon Connection Server
• Explain how to use logs to identify common Horizon Connection Server problems
• Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
• Discuss Horizon Connection Server Replication common issues
• Explain how to interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from common infrastructure administration tasks

11 Troubleshooting Unified Access Gateway

• List and identify common UAG deployment issues
• Explain how to monitor the health of a Unified Access Gateway deployment
• Identify and Troubleshoot UAG certificate issues
• Explain how to monitor, test, and troubleshoot network errors using tcpdump and curl
• Detail general Unified Access Gateway troubleshooting methods

12 BLAST Configuration

• Discuss BLAST Codecs and Encoder Switch settings
• Describe how to verify BLAST configuration using logs and settings

13 Optimizing BLAST

• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications

14 Troubleshooting VMware Horizon Connections

• Explain VMware Horizon connections
• Describe the role of primary and secondary protocols in VMware Horizon connections
• Describe HTML Client Access Connections
• Describe Horizon Connections Load Balancing
• Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values
• Identify troubleshooting steps for failing Horizon Load Balancer connections
• List the steps for troubleshooting VMware Horizon connections

15 Troubleshooting VMware Horizon Certificates

• List VMware Horizon certificate functions
• Describe VMware Horizon certificate scenarios
• Discuss potential challenges related to certificates in VMware Horizon
• Describe the troubleshooting approach to Horizon certificates issues

16 Cloud Pod Architecture

• Describe Cloud Pod Architecture troubleshooting scenarios

Participants of this course should have the following knowledge:

• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database

Completion of the following course is required:

COURSE
VMware Horizon: Deploy and Manage V8.8 – Premium («VMHDMP»)
4 days
• Berne, Zürich
CHF
3'150.–
Learn more

VMware Certification: Click here for an overview of the VMware certifications.

In this course you will receive electronic course materials. The documents will be sent to you by VMware prior to the course to the address you provide when you register. You have the option of bringing your own tablet or laptop so that you can read the content and exercises parallel to your lessons. In addition, you can save your documents in the right place.