macOS Support Essentials – Sequoia 15 («MACOS5»)

• Using macOS Sequoia 15 tools and resources for troubleshooting
• Understanding macOS Sequoia 15 features and functions, including how to find more information about macOS Sequoia 15

1 Installation and Configuration

• Update, upgrade, and reinstall macOS Sequoia 15
• Set up and configure macOS on an individual Mac
• Introduction to the command-line interface
• Use macOS Recovery

2 User Accounts

• Manage user accounts and user home folders
• macOS security and password management

3 Data Management

• Use hidden items, shortcuts, file archives, metadata, and Spotlight
• Manage system resources and Time Machine

4 File Systems and Storage

• Manage file systems, storage, encryption, permissions, and file sharing

5 Apps and Processes

• Install, manage, and troubleshoot apps
• Manage documents

6 Network Configuration

• Manage basic and advanced network settings
• Troubleshoot network issues

7 Network Services

• Manage network services
• Manage host sharing and the personal firewall

8 System Management

• Manage printers & scanners
• Troubleshoot peripherals
• Troubleshoot Startup and System IssuesMonterey

This course is designed for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users. Technicians or power users who maintain a running OS-X network, as well as people who provide support at the workplace and use Macs.

Basic knowledge of macOS and computer navigation