Course
digicode: ATJI04
Jira Service Management Space Administration
Design high-performance service projects with Jira Service Management. Learn how to efficiently configure and automate service processes and tailor them to your organization's needs.
Duration
1 day
Price
2'400.–
Course documents
Jira environment, manual (slides + notes) as PDF, workbook as PDF, all in English
Note
Starting in September 2026, this course will be delivered as a 2-day training course.
Course facts
Download as PDF- Setting Up and Managing Service Projects with Jira Service Management
- Configuring Roles, Access Rights, and Permissions
- Managing Customer Organizations
- Creating and Configuring Request Types and the Customer Portal
- Setting Up and Managing Queues
- Creating and Monitoring Service Level Agreements (SLAs)
- Setting Up Request Channels and Customer Notifications
- Managing the Email Inbox and Troubleshooting Common Email Issues
- Jira Administration Overview
- Jira Service Management Basics
- Setting Up a Service Project
- Access and Permissions
- Request Types and Customer Portal
- Queues for Processing by Service Agents
- Queues and SLAs
- Request Channels and Notifications
The training takes place in cooperation with catworkx. catworkx is an Atlassian Platinum Solution Partner.
Please note: The training takes place on the Atlassian Cloud.