Course
Digicomp Code CAJI04
Jira Service Management Basics for Users («CAJI04»)
Course facts
- Finding your way around the Jira Service Management interface – confident navigation and understanding of key features
- Creating and tracking requests – systematic recording and transparent processing of your own tickets
- Communicating with the support team – using comments and attachments for efficient information sharing
- Using self-service features – independent access to knowledge bases and helpful resources for problem solving
1 Introduction to Jira Service Management
- Overview and goals
- Key features and benefits
2 Navigating the Jira Service Management interface
- Dashboard layout
- Navigating queues and requests
3 Creating requests
- Creating a request
- Understanding request forms and fields
4 Tracking requests
- Viewing request status
- Checking request history
5 Communicating with the support team
- Adding comments to requests
- Uploading attachments
6 Basic self-service features
- Accessing knowledge base articles
- Solving common problems yourself
7 Summary and Q&A
- Summary of key points
- Answering user questions
Presentation, demonstration in alternation with hands-on exercises
For beginners in Jira Service Management who want to use the tool purposefully right from the start. Particularly suitable for employees in teams who submit requests and work closely with support.
There are no formal prerequisites for this course.
The training is conducted in cooperation with catworkX.
catworkx is an Atlassian Platinum Solution Partner.
Please note: The training takes place on the Atlassian Cloud.
In-house training courses can of course also be held on the data center version or your own data environment.