Course
ATJI04
Atlassian Managing Jira Service Projects («ATJI04»)
Set up and efficiently operate an Atlassian Service Desk with Jira Service Management. In hands-on exercises, you will learn the most important configuration tasks for a successful service desk setup.
Duration
1 day
Price
1'300.–
Course documents
Jira environment, manual (slides + notes) as PDF, workbook as PDF, all in English
Recommendation
Bring a notebook or other mobile device of your choice for the digital course materials.
Course facts
- Setting up a service desk with Jira Service Management
- Creating Service License Agreements (SLA) and automation rules
- Creating a service desk project
- Setting up request types
- Creating waiting loops
- Creating service license agreements (SLA)
- Linking the service desk to a Confluence knowledge base
- Adding an e-mail account
- Customizing the branding of the customer portal and Global Help Desk
- Adding agents, customers and other Jira users
- Creating and customizing automation rules
The training takes place in cooperation with catworkx. catworkx is an Atlassian Platinum Solution Partner.
Please note: The training takes place on the Atlassian Cloud.