Course

Digicomp Code ATJI04

Atlassian Managing Jira Service Projects («ATJI04»)

Set up and efficiently operate an Atlassian Service Desk with Jira Service Management. In hands-on exercises, you will learn the most important configuration tasks for a successful service desk setup.
Duration 1 day
Price 1'300.–
Course documents Jira environment, manual (slides + notes) as PDF, workbook as PDF, all in English
Recommendation Bring a notebook or other mobile device of your choice for the digital course materials.
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Course facts

  • Setting up a service desk with Jira Service Management
  • Creating Service License Agreements (SLA) and automation rules
  • Creating a service desk project
  • Setting up request types
  • Creating waiting loops
  • Creating service license agreements (SLA)
  • Linking the service desk to a Confluence knowledge base
  • Adding an e-mail account
  • Customizing the branding of the customer portal and Global Help Desk
  • Adding agents, customers and other Jira users
  • Creating and customizing automation rules
 Presentation, demonstration alternating with hands-on exercises Jira administrators who want to set up or administer a service desk with Jira Service Management. People who are responsible for setting up a Jira Service project in Jira Service Management. Attendance of the course «Jira Administration Part 1» or comparable experience is required.

The training takes place in cooperation with catworkx. catworkx is an Atlassian Platinum Solution Partner.

Please note: The training takes place on the Atlassian Cloud.

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