Course package
digicode: ITILSL
ITIL® Strategic Leader (Version 5)
Course facts
Download as PDFITIL® Transformation
- Understanding the concepts of digital transformation and organizational change
- Understanding governance, improvement, and change approaches in IT Service Management
- Applying structured methods for planning and managing transformations
- Understanding the continuous improvement of organizations and value streams
ITIL® Strategy
- Understanding the ITIL® guiding principles in digital and IT strategy decisions
- Understanding the relationship between digital and IT strategy and the ITIL® Service Value System
- Understanding strategic approaches to achieving customer and market relevance
- Applying methods for developing and implementing digital strategies
1 ITIL® Transformation (3 days)
- ITIL® Foundation Review
- The ITIL® Transformation Model
- Patterns for the initiation phase
- Patterns for governance and management structures
- Patterns for implementation
- Examples of holistic transformation
- Measuring, learning, and consolidating insights
- ITIL® & AI
- ITIL® and other frameworks
2 ITIL® Strategy (3 days)
- ITIL® Foundation Review
- Key Concepts of ITIL® Strategy
- Strategy across the ITIL® 4 Dimensions of Product and Service Management
- The ITIL® Strategy Management Model
- The ITIL® Strategy Development Lifecycle
- The ITIL® Strategy Implementation Lifecycle
- Sustainable Strategy Management
- Strategic Capabilities
- ITIL® and other Frameworks
This course package provides a thorough and in-depth exploration of the official syllabus content through two 3-day training sessions. Exercises and discussions help reinforce the material and facilitate group reflection. Sample exams and quizzes are provided to help you prepare for the exam in a focused and structured manner.
Please set aside at least 20 hours outside of class time for preparation and follow-up work related to the training.
This course package is right for you if you want to actively shape digital transformations, modern IT services, and strategic IT initiatives, and apply ITIL® best practices in a targeted way in your day-to-day work. It is aimed at professionals and managers who want to strategically develop organizations, successfully manage change, and consistently align digital services with business value.
You’ve come to the right place if you want to effectively combine strategy, governance, service management, and transformation to create sustainable value for companies and customers. You’ll also consistently evolve ITIL® – from traditional service management to modern, strategically oriented organizational and operational models.
The target audience includes:
- IT and business managers
- IT service managers and service owners
- Transformation and change leads
- Strategy and digitalization leads
- Enterprise and solution architects
- Specialists and executives in IT Service Management
An «ITIL® Version Foundation (Version 5)» or «ITIL® 4 Foundation» certification is a prerequisite for these modules. If you do not yet hold either of these «Foundation» certifications, please take the following course:
The exams are currently available only in English.
A few days before the start of each module, you will receive an email from PeopleCert containing a voucher for an online exam. You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a personal PC or laptop, as company laptops often have restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: Multiple-choice exam questions, number of questions: 40, duration: 90 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides the background information for the exam questions.
This is an «open-book» exam. You may use the official books «ITIL Strategy (Version 5)» and «ITIL Transformation (Version 5)» and take notes in them. No other aids are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert candidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
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