AI & Digital Transformation
Don’t just understand AI – implement it effectively. Learn how to embed AI strategically, execute concrete business cases, and drive sustainable digital transformation throughout your organization.
Become an AI Transformation Manager
This program is designed for specialists and executives who want to use AI as a lever for change. You will develop a clear understanding of the role, responsibility, and impact of AI within organizations, learning how to guide transformation from a holistic perspective.
Understanding and Implementing AI & Digital Transformation
AI and Digital Transformation is no longer just an IT topic. Digital transformation defines how companies work, make decisions, and create value. Artificial Intelligence (AI) plays a central role in this: it automates processes, unlocks the potential of institutional knowledge, and supports data-driven decision-making—from leadership and project management to IT service management and IT architecture.
Is AI Digital Transformation – or "just" Digitalization?
AI is often equated with digital transformation. In reality, AI is initially a tool for the digitalization of individual tasks, such as analysis, content creation, or more efficient workflows using tools like ChatGPT.
AI & Digital Transformation goes further: It describes a structural shift where processes are redesigned, decision-making logic is altered, roles are evolved, and value creation is organized around data and AI. AI only becomes a driver of transformation when it is used systematically—embedded in a clear AI strategy and governance, based on prioritized business cases, and supported by change management, new skills, and modern leadership.
This is exactly where our courses come in.
Trainings such as AI in Leadership or AI Business Use Cases support the targeted use of AI in daily work. Advanced formats, such as the AI Transformation Manager certification, AI Strategy & Guidelines for Generative AI, or the CAS Organizational Development, empower you to turn these beginnings into a sustainable, enterprise-wide AI transformation.
The 5 Types of Digital Transformation
1 Process Transformation
AI simplifies, accelerates, and stabilizes workflows. In our AI in Project Management training, you will learn how to leverage AI for planning, risk analysis, and documentation. Courses such as IT Service Management & GenAI and AIOps Foundation demonstrate how AI improves ticketing processes, operations, and incident analysis.
2 Business Model Transformation
The focus here is on creating new value. Training sessions like AI Business Use Cases help identify relevant AI applications. The AI Transformation Manager program guides you through the entire journey—from the initial idea to scaling an AI project.
3 Customer & Service Transformation
Generative AI enhances customer and service processes through chatbots and copilots. Courses like AI Strategy and Guidelines for Generative AI and IT Service Management & GenAI provide practical guardrails and implementation strategies.
4 Organizational & Cultural Transformation
AI changes the way we collaborate and lead. The AI in Leadership course demonstrates how to use AI in daily management, while the CAS Organizational Development focuses on holistic integration into corporate structures and culture.
5 Technology & Architecture Transformation
Sustainable AI requires the right architecture. Courses such as GenAI and IT Architecture: Strategies and Challenges cover essential topics like RAG (Retrieval-Augmented Generation), LLMOps, security, and scalability