The exam, course materials and official literature are available in English and German.

You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.

For more information about the exam, please visit the PeopleCert website here.

Format: Closed book, multiple-choice exam questions, number of questions: 60, pass rate: 65% (39 points out of 60), duration: 90 minutes, no aids allowed

If you also successfully pass the course ITIL® 4 Create, Deliver and Support, you will receive the certificate «ITIL® 4 Practice Manager».

Under this link you will find more information about the complaint management of our certification partner and your rights.