You can book the exam in English or German. The courseware is in English and the official literature is in either English or German. In general, we recommend that you take the exam in the language of the official literature. When you register for the exam, you can choose the language of the exam and the language of the eBook.

You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera.

For more information about the exam, please visit the PeopleCert website here.

Format: 40 multiple-choice exam questions, duration: 1.5 hours, pass rate: 70%, closed book

«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert cadidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.

The «ITIL® 4 Specialist: Direct, Plan and Improve» certification is one of the prerequisites for becoming an ITIL® 4 Managing Professional, providing candidates with practical and technical knowledge on how to run successful, modern, IT-enabled services, teams and workflows.

Under this link you will find more information about the complaint management of our certification partner and your rights.