ITIL® Version 5 Managing Professional Transition
Two exams must be taken:
- Exam 1: Focus on the Product, Service, and Experience modules
- Exam 2: ITIL® Transformation
The exams are currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format – Exam 1:
Multiple-choice exam questions, number of questions: 60, pass rate: 70%, duration: 120 minutes
Format – Exam 2:
Multiple-choice exam questions, number of questions: 40, pass rate: 70%, duration: 90 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides you with background information for the exam questions.
This is an open book exam. You may use the official books «ITIL® Product (Version 5)», «ITIL® Service (Version 5)», «ITIL® Experience (Version 5)» and «ITIL® Transformation (Version 5)» and take notes in it. No other aids are permitted.