ITIL® Version 5 Managing Professional Transition
Two exams must be taken:
- Exam 1: Focus on the Product, Service, and Experience modules
- Exam 2: ITIL® Transformation
The exams are currently only available in English.
You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a private PC/notebook, as company notebooks are often subject to certain restrictions.
For more information about the exam, please visit the PeopleCert website here.
During the exam, you will use the «ITIL® Car Rental Scenario», which provides you with background information for the exam questions.
This is an open book exam. You may use the official books «ITIL Product (Version 5)», «ITIL Service (Version 5)», «ITIL Experience (Version 5)» and «ITIL Transformation (Version 5)» and take notes in it. No other aids are permitted.