ITIL® (Version 5) Managing Professional
The exams are currently available only in English.
A few days before the start of each module, you will receive an email from PeopleCert containing a voucher for an online exam. You must redeem the exam voucher directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. We recommend taking the exam on a personal PC or laptop, as company laptops often have restrictions.
For more information about the exam, please visit the PeopleCert website here.
Format: Multiple-choice exam questions, number of questions: 40, duration: 90 minutes
During the exam, you will use the «ITIL® Car Rental Scenario», which provides the background information for the exam questions.
This is an «open-book» exam. You may use the official books «ITIL® Product», «ITIL® Service», «ITIL® Experience», and «ITIL® Transformation» and take notes in them. No other aids are permitted.
«Take2» option:
This option allows you to retake the exam at a lower price if you do not pass. The retake exam takes place online. If required, you can book this option independently in your PeopleCert candidate profile before booking the exam. You have up to 6 months from the date of the first exam to prepare and take the retake exam.
Under this link you will find more information about the complaint management of our certification partner and your rights.