ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
The Certified Implementation Specialist – Customer Service Management (CSM) exam confirms you have the knowledge and skills to configure, implement, and maintain the ServiceNow CSM application. This certification validates their ability to manage data models, configure case routing, oversee case processes, and utilize CSM workspaces, portals, and analytics. Certified individuals enhance customer service operations and deliver exceptional experiences.
Comprehensive preparation