Dörte Jaskotka is an expert in IT service management and process consulting and, as an ITIL® Expert ITIL® 4 Managing Professional, holds all ITIL® certifications.

With more than 25 years of professional experience, she has built up her excellent IT service management and ITIL® expertise in various line and project functions and has supported national and international companies in the introduction and optimization of service management processes. This also includes employee training (ITIL® certifications), team development, optimization of organizational structures, and support in tool selection processes.

She has worked in various roles: as a manager, consultant, coach, and trainer.

She combines profound methodological knowledge with extensive practical expertise.