Adrian Probst is co-founder and managing partner of Operaio GmbH, a Peoplecert Accredited Consulting Partner specializing in the planning and creation of comprehensive service management solutions. After completing an apprenticeship as a computer scientist, he began his career as a cloud engineer, where he set up ITSM systems for customers. After successfully completing a bachelor's degree in business informatics, he was able to advise and support various customers as a solution architect in consulting on ITSM processes and systems. To further deepen this know-how, he went on to complete a CAS degree in Digital Service Management. In this context, he obtained ITIL Master certification. He is also involved in the Best Practice Community as an ITIL Ambassador.